Terms of Service

Last updated: April 22, 2026

These Terms of Service ("Terms") govern the use of the Virtual Try-On application ("the App") provided by TSA Group LLC ("we", "us", "our") to Shopify merchants ("you", "Merchant"). By installing or using the App, you agree to these Terms.

1. Service Description

The App enables Shopify merchants to add an AI-powered virtual try-on experience to product pages on their storefront. Shoppers can upload a photo and see an AI-generated preview of how a product might look on them. The App provides an analytics dashboard, product configuration, and billing management inside the Shopify admin.

2. Eligibility and Account

• You must have an active Shopify store and comply with the Shopify Terms of Service and Shopify Acceptable Use Policy.
• You are responsible for maintaining the security of your Shopify credentials and for all activity under your account.
• You must be authorized to install and operate the App on behalf of the store owner.

3. Acceptable Use

You agree not to:

• Use the App to process content that is illegal, infringing, defamatory, obscene, or otherwise objectionable.
• Use the App to generate imagery depicting identifiable individuals without appropriate consent.
• Use the App on products or storefronts targeting minors where this would be inappropriate.
• Reverse engineer, scrape, or attempt to extract source code, model weights, or training data.
• Circumvent rate limits, quota, or billing controls.
• Resell, sublicense, or white-label the App without our written consent.
• Use the App to create content that violates the rights of any third party or applicable law.

4. Billing and Subscriptions

• The App offers tiered subscription plans billed through the Shopify Billing API. Fees are charged to your Shopify account according to the plan you select.
• Each plan includes a monthly usage quota (number of try-on generations). Usage that exceeds the plan quota may incur overage fees or be rate-limited, depending on the plan.
• Trials, if offered, convert automatically to a paid subscription at the end of the trial period unless the App is uninstalled.
• All fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes.
• Refunds are governed by the Shopify refund policy. We may, at our discretion, issue goodwill refunds for service outages.

5. Shopify Partner Compliance

The App is distributed via the Shopify App Store and complies with the Shopify Partner Program Agreement, the Shopify App Store Requirements, and the Shopify API Terms. In the event of a conflict between these Terms and a mandatory Shopify requirement, the Shopify requirement prevails with respect to the conflicting clause only.

6. Data Handling

Our processing of personal data is described in the Privacy Policy. We process merchant data as a processor on the merchant's behalf where applicable, and as a controller for our own operational purposes (security, billing, fraud prevention).

7. Intellectual Property

• The App, including source code, dashboard, widget, and branding, is owned by TSA Group LLC and protected by intellectual property law.
• You retain ownership of your product catalog, storefront content, and any inputs you provide.
• You grant us a limited, non-exclusive license to process your inputs solely to provide the App.
• AI-generated output is provided to you with a non-exclusive license to use it in your storefront experience, subject to the rights of any underlying models and providers.

8. Third-Party Services

The App integrates with Shopify and with AI processing providers including KIE.AI. Your use of those services is also subject to their respective terms. We are not responsible for the acts or omissions of third-party providers.

9. Service Availability

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance, incidents, or provider outages may temporarily affect the App. We will use reasonable efforts to restore service promptly.

10. Disclaimers

The App is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from a course of dealing or usage of trade. AI-generated output is probabilistic and may contain inaccuracies. You are solely responsible for reviewing AI output before relying on it commercially.

11. Limitation of Liability

To the maximum extent permitted by law, TSA Group LLC and its affiliates, officers, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with the App. Our aggregate liability under these Terms for any claim shall not exceed the fees you paid to us for the App in the three (3) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless TSA Group LLC from any claim, demand, or liability arising from (a) your use of the App in violation of these Terms, (b) your violation of any law or third-party rights, or (c) content you submit to the App.

13. Termination

• You may terminate these Terms at any time by uninstalling the App from your Shopify store.
• We may suspend or terminate your access if you breach these Terms, violate the Shopify Acceptable Use Policy, or fail to pay fees due.
• Upon termination, sections that by their nature should survive (IP, disclaimers, limitation of liability, indemnification, governing law) continue in effect.
• Data deletion follows the timelines described in the Privacy Policy (including Shopify's shop/redact webhook 48 days after uninstall).

14. Changes to the Terms

We may update these Terms from time to time. Material changes will be announced in-app or by email. Continued use of the App after changes take effect constitutes acceptance.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. The parties shall first attempt to resolve disputes informally by contacting info@tsagroupllc.com. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

16. Contact

Questions about these Terms: info@tsagroupllc.com
TSA Group LLC